Doo’s Dog Training – Terms & Conditions (T&Cs)
It is essential that everyone understands the terms and conditions. While they may seem a bit daunting at first, we're always happy to clarify anything and answer any questions you may have!
1. Client and Professional Responsibilities
1.1 Definitions
In these terms, Doo’s Dog Training staff are identified as “The Professional”, and the client as “The Client.”
1.1.1 All services provided must align with the highest standards of animal welfare and care.
1.1.2 The Professional must promptly report any signs of illness, injury, or distress in the pet(s) to the Client and, if necessary, seek veterinary assistance (subject to a signed Veterinary Release Form).
1.2 Communication
1.2.1 Both parties must maintain respectful, professional communication. The Professional will make every effort to ensure the welfare of the pet and the Client.
1.2.2 Poor communication includes unprofessional or disrespectful behaviour. Persistent issues require written notice and may lead to termination.
1.2.3 Changes to services or schedules must be communicated at least 48 hours in advance (see Section 3).
1.2.4 The Professional will provide detailed updates on the pet’s behaviour, condition, and activities as agreed.
1.3 Client Responsibility
1.3.1 The Client must provide complete and accurate information using the Pet Profile Form.
1.3.2 Any changes in the pet’s health, behaviour, or needs must be promptly communicated.
1.4 Contacting Other Professionals
1.4.1 To ensure the best care, the Professional may contact other professionals (vets, trainers, groomers) with the Client’s consent.
1.4.2 Relevant information may be shared respectfully and confidentially to support the pet’s care.
2. Payment
2.1 General Payment Terms
2.1.1 Accepted payment methods: bank transfer, Klarna (Pay in 30 Days / Pay in 3), and any other method expressly offered in writing by the Professional.
2.1.2 Invoicing: An invoice for the full amount due will be issued to the Client immediately after the initial consultation and sent to the email address provided on the Pet Profile Form. Unless otherwise agreed in writing, payment in full is required within thirty (30) calendar days of the invoice date and, in any event, prior to the commencement of the first scheduled service.
2.1.3 Deposits: No booking deposit is required.
2.2 Pricing Disclaimer
2.2.1 Published prices are indicative and may vary depending on individual needs, pet requirements, pet quantity, location, or session length. Final pricing will always be agreed upon in writing before any booking is confirmed.
2.3 Late Payment and Interest
2.3.1 Payments not received within the agreed time-frame may be subject to a late fee of £10. Interest may also be charged at a rate of 5 % per month on any overdue amounts until payment is received in full. Continued non‑payment may result in service suspension and, if necessary, legal recovery action.
3. Cancellation, Termination & Rescheduling
3.1 Either party may terminate with at least 48 hours’ notice. Cancellations without notice or during holidays incur a £25 fee unless due to weather, medical emergency, or death in the family.
3.2 If the Professional cancels within 48 hours, a substitute may be arranged with the Client’s consent. Any cost difference will be covered by the Professional.
3.3 If a dog becomes aggressive, the Professional may:
• Arrange for a guardian to assume responsibility.
• Place the pet in a facility at the Client’s expense.
3.4 These situations terminate the contract.
3.4.1 False or misleading information from the Client is grounds for termination.
3.4.2 No refunds are provided for terminations under Sections 3.3 or 3.4.1.
3.4.3 Services may be rescheduled due to extreme weather, including severe storms, extreme temperatures, flooding, or other hazards.
4. Service Agreement
4.1 These terms apply for the service period agreed during consultation.
4.2 Services are confirmed once both parties sign a written agreement.
5. Legal Compliance
5.1 The Professional must comply with all applicable laws, including:
• Animal Welfare Act 2006
• Dog Identification Laws
• Dangerous Dogs Act 1991
5.2 The Professional must maintain relevant insurance, DBS clearance, and licences.
5.3 Ethical standards must be upheld at all times.
6. Compensation
6.1 Clients must adhere to agreed schedules. Services may be terminated if the Client is over 3 hours late without arrangement. Emergencies must be communicated promptly.
6.2 Additional costs (e.g. supplies, transport, emergency vet care) will be covered by the Client. Receipts will be provided.
7. Use of Pet Photographs
7.1 The Client consents to the use of pet photographs for promotional purposes unless a written objection is received. Images will never include identifiable personal details.
7.2 The Professional will handle all image data in line with GDPR.
8. Emergency Protocol
8.1 In an emergency, the Professional will attempt to contact the Client or their emergency contact.
8.2 If unreachable, the Professional is authorised to seek veterinary care as appropriate.
8.3 Actions will follow the signed Veterinary Release Form.
8.4 Any emergency costs exceeding £250 will be the Client’s responsibility.
9. Liability
9.1 The Client assumes all liability for pet behaviour and service‑related matters. A copy of the Professional’s insurance is available on request.
9.2 The Professional is not liable for incidents involving outdoor access.
9.3 The Client is liable for injuries caused to the Professional and for any property damage.
9.4 The Professional is not liable for transport incidents or veterinary treatment outcomes.
10. Privacy and Data Protection
10.1 Doo’s Dog Training complies with the UK GDPR. We collect and securely store only essential information:
• Name, address, and contact details
• Pet details and veterinary information
• Emergency contact information
• Payment and communication records
10.2 Your data is used solely to deliver services and communicate with you. It is never shared without consent, except in emergencies.
10.3 You may request access, correction, or deletion of your data at any time.
10.4 Data will be stored only as long as necessary to meet legal or service requirements.
10.5 For concerns, contact us directly or file a complaint with the Information Commissioner’s Office (ICO).
11. Whole Agreement
This document, along with associated forms (Client Information, Pet Profile, Veterinary Release), constitutes the entire agreement between the parties. Amendments must be agreed upon in writing.
12. Assignment
No party may transfer obligations without prior consent, except in emergencies.
13. Indemnification
Both parties agree to hold each other harmless from claims resulting from negligence or misconduct.
14. Binding Effect
These terms are binding upon both parties and their legal successors.
15. General
15.1 Agreements may be shared and validated electronically.
15.2 Headings are for reference only.
15.3 All language herein shall be interpreted as inclusive and gender‑neutral.